Contact Us
Got a question about one of the sweepstakes casinos listed on dottely.com, spotted something that needs updating, or just want to share feedback on your experience with an operator? This page explains the best way to reach us and what we can (and can't) help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to respond within a couple of business days, though volume can occasionally push that out a little longer. Please include as much detail as possible — the name of the platform, a description of the issue, and screenshots if relevant — so we can look into it properly.
What we can help with
- Corrections or updates to our list of sweepstakes casinos, including changes to welcome offers, eligible states, or redemption terms
- Questions about how our rankings and ratings are put together
- General feedback on the site, our write-ups, or your experience with an operator we cover
- Reports of broken links, outdated information, or factual errors
What we can't help with
We're an independent review and comparison site, not the operator of any sweepstakes or social casino. That means we can't access your account, process a coin purchase, verify your identity, or issue a Sweepstakes Coins redemption on your behalf. For anything account-specific — deposits, redemption status, identity verification, or closing an account — you'll need to contact the support team of the platform in question directly, usually through the help section of their site or app.
We also can't provide legal or tax advice. If you have questions about whether a particular platform is available in your state, or how prize redemptions might affect your taxes, the operator's own terms and conditions and a qualified professional are better starting points than a comparison site. Our Responsible Gambling page has some general pointers if you're concerned about how much time or money you're spending on these platforms.
Before you write in about a specific offer
Welcome bonuses and daily rewards from operators like Crown Coins, SplashCoins, or McLuck can change without much notice, and eligible states shift too. If something on our site looks out of date compared to what you're seeing on an operator's own page, let us know — that's exactly the kind of report that helps us keep the site accurate. We'd rather hear about a discrepancy than have it sit uncorrected.
Feedback on our reviews
Our ratings are based on published information about each platform — welcome offers, game libraries, redemption processes, and the terms attached to them — rather than on any testing, deposit, or play activity by our team. If you've used one of the sites we cover and something in your experience doesn't match what we've written, that firsthand feedback is genuinely useful. It helps us refine how we describe an operator's offer and any conditions attached to it. You can also check our About Us page for more on how the site is run, or our Terms and Conditions for the ground rules around using dottely.com.
A quick note on privacy
When you email us, only include the information needed to address your query. Avoid sending sensitive documents such as identity verification photos or bank details — those should only ever go directly to the platform you're playing on, through its official verification process, never to a third-party site like ours.